Live customer feedback.
As part of our programme to enhance the end user experience of working with ramsac, we use real time customer feedback capture to measure our customer satisfaction levels. All clients are invited to provide a quick rating of satisfaction when we close a Support request for them. We believe this constant and immediate feedback loop with our clients will allow us to understand and celebrate what has gone well and immediately rectify and improve on what hasn’t gone well.
October 2024 – Customer Satisfaction results
Our team performance for October across all our clients is as follows:
We are delighted that 98.1% of our support tickets have been rated positively.
It is really important to us to hear from our customers to understand how we can improve our services and keep delivering great customer service. If you haven’t noticed it yet, you’ll spot the link in our support call closure emails.
Please do take a moment to provide feedback with the click of your mouse. The positive feedback really lifts team spirits, and if we have fallen short, telling us straight away means we can take quick action to make amends!
Our clients want reliable, effective IT support
Here’s what they said about working with ramsac.
What our clients say
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★★★★★"totalIT has reduced our level of risk significantly and completely removed the burden of endless worry about managing our IT infrastructure."
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★★★★★"Every encounter with any personnel from ramsac has always been a valuable, collaborative, engaging and a learning experience."
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★★★★★“They are very professional, knowledgeable, and friendly…we have had very positive experiences working with ramsac.”
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★★★★★“We want to know that we’re doing everything we should be doing to keep our systems as secure as reasonably possible"
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★★★★★"ramsac employees genuinely care about what they are doing and the people they help which is a breath of fresh air in the IT industry"
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★★★★★"Within less than a year of working together, we have a clear plan, we have overcome a number of significant issues and have delivered some real breakthroughs in productivity."
How can we help you?
We’d love to talk to you today about your specific IT requirements, needs, and goals. We’d be happy to offer a no-obligation assessment of your existing IT estate. If you’re undergoing organisational change, nervous about your current security, or just want to make sure your IT investments perform at their best, we’re here to help.
