ramsac support cover Christmas and New Year 2024

Posted on December 4, 2024 by Louise Howland

Order Processing

In order to guarantee a pre Christmas delivery, orders for hardware and software need to be placed by 17:00 on Wednesday 18th December. This includes orders for any licences, maintenance or software renewals that fall due before the end of December.

New User Requests

Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the close of business on Wednesday 18th December. For new users starting the first week of January, please notify us of that request by close of business on Friday 20th December.

Office and Support arrangements

Our office and the support helpdesk will close at 18:00 on Tuesday 24th December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 8:00 on Thursday 2nd January 2024.

ramsac support customers can access technical assistance as follows:

24/7 contract holders can access support across the whole festive period, with the exception of Christmas day.*

Standard Hours support contract customers can access the helpdesk from 09.00 to 17.30 on the 27th, 30th and 31th December only.

*All days apart from the 27th, 30th and 31st December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times. 24 Hour Support will be available throughout the period with the exception of Christmas Day when we are closed.

If you would like to upgrade to 24-hour support for the festive period, please speak to your ramsac relationship manager by Wednesday 18th December so that appropriate arrangements can be made to temporarily upgrade your service agreement.