Our People
Our friendly team has the expertise to tackle all your IT challenges. We pride ourselves not only on our technical proficiency but also on our warm and welcoming culture and our ability to fit in with you.
Our leadership team
Rob May
Executive Chairman
Rob is our Executive Chairman and one of the co-founders of the business, he oversees our strategy and culture. He is a well-known author and speaker in the fields of AI and Information Security, his books ‘Harnessing AI’ and ‘The Human Firewall’ are available in 7 countries and he travels the world giving talks and provoking thought. He sits on several industry advisory boards. He is the UK Ambassador for Cybersecurity with the IoD and Rob is also a Leadership Fellow at Windsor Castle, a Fellow of The IoD, and a Fellow at BSDC where he also serves as the Patron for Employability.
As Managing Director, Dan leads the ramsac Leadership Team as we deliver an exciting growth programme and develop new services to support the ever-changing needs of our diverse client base.
Dan’s primary role is to lead the development and delivery of our annual business plan, our sales and marketing strategy and our people strategy.
Outside of ramsac, Dan is the Chairman of St John Ambulance Sussex and a member of the charity’s national steering body, appointments committee and honours & awards committee. He leads the Brighton & Hove Community First Responder network on behalf of the Ambulance Service, Chairs the Challengers Business Network and the Brighton District Nursing Association Trust. He’s married and has two children and a Labrador and lives in Hove.
Sally is one of the founders of the business and oversees the Finance, Operations and Technical team. Responsible for financial management, procurement, project management, and resourcing, she has a career that spans over 30 years in the IT sector. Working with a number of local charities over the years, Sally is a keen traveller and has recently been set the challenge to take up mountain biking!
Peter Tooke
Technical Director
Peter Tooke looks after the Technical Delivery arm of our business, which includes our Projects Team, Technical Team and Technical Development team. He is passionate about having processes in place that allow the team to deliver consistently outstanding service, as well as getting stuck into “unsolvable” problems! Peter has been at ramsac for 16 years in different roles and lives in West Sussex with his wife and 2 cats. Outside of work, he loves running and seeing live music.
Jonathan Dobson leads our support team with responsibility for customer service, technical expertise and ongoing development of our support function. Jonathan has over 20 years’ experience working in IT Support, he is really passionate about developing and nurturing our own home grown talent and seeing them blossom and become talented IT Professionals. He lives with his wife and dog in West Sussex, where he enjoys eating out and cycling.
James Lyttle
Head of Supply Chain & Compliance
James heads up our operations team and is responsible for client contracts, purchasing and project delivery, He has been part of the ramsac team for 13 years. Outside of ramsac, James continues to pursue his main passions, Golf & Opera.
Matt Longman heads up our Commercial Team, which includes our team of Relationship Managers, Solutions Architects and Business Development. Matt has been with ramsac since 2015, having many years’ experience in tech roles across a range of industries prior to this. Matt’s mission is to help our clients put the right solutions in place to help their business thrive and to ensure every ramsac client is well looked after.
Magda Middleton is our head of finance and is responsible for all aspects of running the internal Accounts and Finance department, including reporting, budgeting, payroll and credit control. Magda is a qualified accountant with 15 years’ experience in managing SMEs finance, though numbers are not her only interest: she’s also a passionate cellist, an avid bookworm and a cat lover.
Charlie T
Head of Technical Development & Cybersecurity
Charlie is Head of Technical Development & Cybersecurity, with a dual focus of running key totalIT & secure+ services for our clients, as well as delivering new products and services that add real customer value. Charlie is passionate about continuous service improvement and is always looking to create efficiencies and add value for clients. Outside of work, Charlie is a keen runner and loves spending time with his partner and cat.
Ed Bowen
Head of Technical Delivery
Ed joined ramsac in 2015 as a Support Apprentice after leaving college. Progressing through the Support Team and later moving over to the Technical Department, he currently oversees the Technical Delivery Team. In this role, he leads both the Technical Consultants and Field Support Consultants who deliver the network development and onsite support elements of client’s contracts. Ed has a passion for developing innovative processes and products to benefit his team and ramsac’s clients, from implementing solutions to optimising procedures.
Our management team
Josh runs one half of our support team, Team Maple. He has been with the support team for 13 years, joining ramsac in 2011 as an IT apprentice, moving into his management position 7 years ago. Leading a team of enthusiastic and driven IT professionals to deliver top quality service is a real passion of his, and enjoys getting stuck into complex scenarios to help bring clarity.
Louise is the Marketing and Communications Manager at ramsac. With over 20 years of experience in technology marketing, she is passionate about delivering IT content that is easy to understand. Lou oversees the business’ communications, marketing content, events, and digital marketing strategies, and she has been with ramsac for 9 years. Lou lives in Surrey with her husband and two sons and enjoys cooking and walking in her spare time.
Frank Osborne
Relationship Team Manager
Frank is our Relationship Team Manager. He has been working at ramsac for over 6 years, progressing from being a Relationship Manager a couple of years ago. Previously from an events/video background, Frank has immersed himself in the world of IT and even though it can be a technical and complicated place, he ensures our clients understand IT on a simple level so that they can make the most informed decisions resulting in the best outcomes for their organisations.
Luca joined ramsac in 2016 as a Support Apprentice and progressed through the Support Team, taking on his role as a manager in 2021. He leads a team of driven IT professionals and has a passion for delivering outstanding service to our clients. Luca will often be involved in the development of both the support team as a whole, as well as it’s individual members, and loves to see his team learn and grow, furthering their careers within IT.
Chris Bett
People Manager
Meet Chris Bett, our People Manager at ramsac. With 6 years of technology recruitment experience, including 3 years in-house at ramsac, Chris is responsible for managing the recruitment and our HR/People function. He is passionate about maintaining an excellent candidate experience throughout the recruitment journey and establishing ramsac as a destination employer that is recognised as a great place to work. Chris is also responsible for our “life at ramsac” Instagram account giving insights into day to day at ramsac.
The teams that make up ramsac
Leadership Team
The leadership team is responsible for strategy and the direction the company will take, as well as managing the day to day running of ramsac. The team is made up of 4 Directors and 5 Department Heads from across the business who meet regularly to discuss issues affecting the business and to develop ideas for the future growth of ramsac.
Commercial Team
The commercial team is responsible for sales, marketing, and client retention. It is made up of the relationship team who are responsible for managing all existing customer accounts, providing them with technical advice, strategic roadmaps, budgets and quotes. Also within the team is the Marketing Manager who delivers our web, communication and customer acquisition strategies and the Relationship Development Manager who works on new business opportunities. In addition, the People Manager is responsible for the recruitment and onboarding of ramsac people.
Support Team
The support team’s main focus is assisting clients with any technical issues they may have. First line are responsible for taking the initial details of a case, logging it and dealing with the more simple and quick problems. They will assign the ticket with the appropriate priority and combined with the apprentices will solve around 85% of all work. Second line support are the first stage of escalation for more difficult or involved issues. Finally, third line deal with the most in-depth technical problems and also the majority of all the major incidents, whilst also providing training and support to their colleagues in first and second line.
Operations Team
The operations team is responsible for ensuring that all the onsite activities are delivered in a planned and timely manner. They are responsible for the order management, project delivery and onsite scheduling. Coordinating all project components, including suppliers and third parties, they look after client renewals, office facilities and reception at the HQ in Guildford. They ensure clients have smooth project implementations, and they also set up and manage client service contracts, to make sure that the field-based team are in the right place at the right time!
Projects Team
The project team is responsible for managing and coordinating the development and implementation of technology-related projects for the wide range of clients and within the organisation. This includes tasks such as planning, budgeting, resource allocation, and oversight of project development and execution. The department is also responsible for maintaining project documentation, communicating project progress and status to stakeholders, and ensuring that projects are completed on time and within budget. Additionally, they work closely with other departments within the organisation, such as the operations, relationship, and support teams, to ensure that projects align with overall business objectives and that any issues or concerns are addressed in a timely manner.
Finance Team
The finance team look after all elements of the financial management of the business. From direct debits to invoicing, paying suppliers to preparing payroll, the finance team ensure that everything is properly accounted for and also to help clients with payment queries.
People Team
The people team are responsible for finding great new talent and then planning and delivering their welcome to the ramsac team. They lead the interview, search and selection process, and also plan detailed company inductions. Additionally, they run the benefits programmes and deliver training to new and experienced colleague in line with the developing skills strategy.
Technical Team
The technical team are responsible for the delivery of planned client work, developing client’s infrastructure, and delivering projects. They are comprised of the Technical Engineers who work on projects such as desktop role outs, end user support and network admin and the Technical Consultants who are the most senior technical resource and have regular scheduled visits to customers to provide whatever technical resource is needed including major IT projects, office moves, server installations as well as general IT management.
Technical Development Team
Technical Development are the backbone of totalIT services for clients and new cybersecurity services. They produce client totalIT monthly reports, proactively monitor their networks and infrastructure, complete client new starter and leaver requests, and continuously look for ways to improve, automate and develop internal process to result in efficiencies for ramsac and their clients. ramsac’s cybersecurity services include managing phish testing and security awareness campaigns for clients, the running of new secure+ cybersecurity monitoring service, and offering cybersecurity and information security consultancy for clients.
How can we help you?
We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.
or call us on 01483 412 040
